Last Updated: 21/03/2017
This document entertains and provides information regarding work/hire policy.
The “service provider” here is Ashish Dung Dung and a “client” is someone who asks the service provider for a service or work.
This document has been maintained the basis of professional conduct and best effort basis. A “client” needs to understand, follow and comply with the policies to maintain a Profesional relation.
Work and Hire
A client can hire the service provider for any type of work for which the service provider here (Ashish Dung Dung) has. He/She can assign projects of any size, and the agreed project will be completed on best effort basis.
When a work is assigned, a usual time frame will be provided.
A work/project estimated cost is usually final and is needed to be paid upfront for the work to be started. Once paid the service provider will start working on the project until its completed and the client will be informed. As mentioned that the pricing is an estimated cost which can be final, sometimes a project can require an additional amount of work, for which the client needs to compensate the service provider for any extra service or work that was done. The will be duly informed.
However, a client has the option to halt the project if he doesn’t have satisfaction or wish to get it done from another service provider. There are several terms and conditions affixed to maintain professionalism, services offered and to counter any fraud by the client, if the work is half completed or fully completed.
Once a client has hired Ashish Dung Dung for a service, and once that is completed fully or partially, No refund policy comes in effect. Though it depends on a case to case basis.
One can only cancel the order before the work is started, usually once hired the service provider “Ashish Dung Dung” generally starts his work with a buffer time of about 6 hours after receiving the payment.
If the work is “urgent” as mentioned by the client, “Genuine bonafide clients” are prioritized over others work/projects that am working on even if there’s a project budget differentiation in goodwill. Once the Work/project required to be completed has been started, completed or partially completed: No Refund Policy comes in effect as it has already been given prioritization over other projects.
The usual cost that I bear for each payment is about 10% from Paypal (Receiving + Conversion), 18% GST and my bank charges for foreign remittance of 5%.
Hence these funds are not with me anymore, if a client wishing for a refund depending on the case basis and if is eligible for a refund, he/she will be only entitled to the net payment which I got, plus there’s a processing charge of 3% of the total net as PayPal is not available for sending money, the funds need to be sent via wire transfer.
Once the work has been completed then it will be duly informed to the client, post which if there need to be any modifications, if covered it will be rendered for free (only if it falls in the original contract). Else it will be cover in the rate per hour basis.
For privacy-related concerns I generally advise my clients not to share their login credentials, however, some clients do offer their login credentials for swiftness in the work completion.
Though I don’t entertain and encourage this, from my good self, I assure you that I won’t ever share any confidential information to any third party on best effort.
Partial Refund/Full Refund Policy
Partial Refund is available only for projects worth than 250 EUR, wherein on cases basis, I will withdraw the work and provide the materials or information which can be passed on to an another freelancer, depending on the client. Note that there are various fees like conversion charges, withdrawal charges, PayPal fees and GST that I need to pay, this will be deducted from the remaining balance, post which the partial net fund will be initiated.
Full Refund is only applicable for projects for “bonafide clients” who might wish to cancel the service before 6 hours after they have placed the order and paid for it.
Please note urgent work cases aren’t eligible for any types of refund as they are already given prioritization over other customers irrespective of a project budget.
##The average rate per hour is € 17 EUR*. Which is applicable as additional for any extra work that is being done. * Latest Rate per hour
## The information in this policy is subjected to change anytime.